Privacy Policy

1. Data Controller

KNEX is the data controller for personal data processed through this platform. For privacy enquiries, deletion requests, or compliance notices, contact us at:

• Email: privacy@knex.ae
• Support Email: support@knex.ae
• Service Area: United Arab Emirates

2. Data We Collect

• Identity data (name, job title, company name).
• Contact data (phone number, email, billing address).
• Operational data (shipment requests, invoice data, payment references, assignment history).
• Technical data (IP address, browser information, session logs, security logs).
• Communications data (support tickets, approval notes, and audit comments).

3. Why We Process Personal Data

• To provide logistics, invoicing, and account management.
• To authenticate users and secure accounts.
• To generate financial and operational records.
• To detect fraud, abuse, or unauthorized activity.
• To comply with UAE legal and regulatory obligations.

4. Legal Basis

We process personal data where necessary for contract performance, compliance with legal obligations, legitimate business interests, and user consent where required.

Our data practices are aligned with applicable UAE frameworks, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and related implementing regulations.

5. Data Sharing and Processors

We share data only with authorized personnel, vetted service providers, and trusted infrastructure partners needed to operate the platform, including cloud hosting and monitoring services.

We do not sell personal data. Data transfers are limited to lawful operational purposes and protected by contractual and technical safeguards.

6. Retention and Deletion

We retain records for as long as needed for service delivery, auditing, accounting, legal defense, and compliance obligations. When retention periods end, data is securely deleted or anonymized.

7. Your Rights

• Request access to your personal data.
• Request correction of inaccurate data.
• Request erasure where legally applicable.
• Object to or restrict certain processing activities.
• Request a copy of your data where applicable.

8. Security Controls

We maintain administrative, technical, and physical controls to protect data confidentiality, integrity, and availability. These include access control, encryption in transit, logging, and periodic security review.

9. Contact and Complaints

If you have any privacy concerns, contact privacy@knex.ae first so we can resolve your request quickly. You may also escalate unresolved concerns to competent UAE authorities where applicable.